UK Engage improves its customer satisfaction rating

The election services provider improves its customer satisfaction level to 98%, following its latest customer satisfaction survey

 

Results from last year showed that UK Engage, one of the leading election and engagement services providers, improved it customer satisfaction rating from 2015, by 4%.

As part of its commitment to the Customer Service Excellence Standard, UK Engage carries out an annual survey to compile customer satisfaction, in relation to its service.  The company has a customer base that includes all types of organisations, including NHS Foundation Trusts, membership organisations, housing providers, pension schemes and co-operatives.

Following such a busy year, UK Engage was keen to understand what customers thought of the service it delivered. Customers were invited to take part in an online satisfaction survey. The survey asked customers to rate key areas of service including: – overall satisfaction, sales and account management, products and service, and finally to compare its service to other election service providers.

54% of the customers that received the survey completed it, which was an increase on the previous year.

Key highlights were: –

  • 100%* overall satisfaction – all respondents rated the overall service ‘excellent’ or ‘very good’
  • Respondents rated satisfaction with both sales and account management as 100%*
  • Excellent scores were noted for the quality, reliability, design and value for money of our products
  • Customer service and attention to detail were rated highly for excellence when it came to service
  • 100%* respondents would recommend us to other organisations

Stephen Power, Services Director said of the survey results “Customer service is something which is embedded in our company culture. We pride ourselves on offering the best customer service and it is our ethos to help our customers to overcome challenges. We are particularly pleased with the response rate we received this year, which was up by 48% on 2015. We are extremely proud of the overall satisfaction score of 98%, which far exceeds our customer service target of 90%.”

Managing Director, John Foster, added “To achieve such a high satisfaction score is fantastic news for us. The UK Engage brand was our response to a growing need for innovative and engaging election services, for both public and private sector organisations. Delivering democracy is our core goal; however our talent for providing engaging communications, across a multitude of online and offline channels, has helped our clients to achieve improved participation.”

To review the results of the survey, download here>>

For more information about UK Engage, please contact us: –

Tel: 0161 209 4808
Email: enquiries@uk-engage.org

 

 *100% satisfaction in this instance means that customers rated the service as ‘excellent’ or ‘very good’