The election services provider demonstrates its commitment to customer service excellence
UK Engage has retained the Customer Service Excellence (CSE) standard, following a rigorous three-year re-assessment process.
The Stockport-based, electoral services provider has been driving customer-focused change within the business for many years and so, in 2012, it decided to apply for the standard. The CSE standard allows companies to demonstrate their commitment to ensuring the customer experience is the best possible. In addition, it examines how well businesses perform as a result of a customer service approach.
The three-year assessment is a robust process in which UK Engage had to provide evidence of its customer-centric philosophy in areas such as customer insight, culture of the organisation, information and access, delivery and timeliness and quality of service. As a result of the assessment, the company is pleased to announce that it will retain the accreditation for a further three years. It remains the only electoral services provider to hold the standard.
Stephen Power, Services Director at UK Engage, commented on passing the assessment “The team at UK Engage works extremely hard to ensure that everything we do is in the best interests of our customers. The news that we have retained this standard is a testament to the staff and the culture we have created.” He continued, “The assessment report highlighted areas where the company is particularly strong and areas where we have made vast improvements, they include our liaison with and our commitment to customers, our vision and strategy, planning and feedback meetings, account management and marketing.”
Contact UK Engage on: –
Tel: 0161 209 4808