Through the non-statutory electoral work we carry out for our customers in our core sectors – be it the NHS, housing, education or professional bodies, UK Engage knows the best way to get the results our clients need, is to understand the challenges they face. Our philosophy of putting customers at the heart of what we do has allowed us to establish close relationships with our customers, working with them to get beyond merely conforming to the minimum legal obligations for an election.
As the UK’s fastest-growing provider of non-statutory election services, customer service lies at the heart of our business and a dedication to excellence and is adopted throughout the organisation. So, how do we keep our customers satisfied? By offering a bespoke professional service that guarantees results and helps our clients achieve their objectives. Our account managers personally oversee each election process from start to finish, not only advising on technical aspects of printed election material such as ballot papers, nomination forms and candidate statements, but consulting on how best to improve the materials through use of colour and design. Where appropriate, we will also advise on how to incorporate online options such as voting, online candidate statements and interactive video debates.
This attention to detail has meant we have maintained our Customer Service Excellence accreditation, an award which we work hard to improve, year-on-year. The standard tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.
To capture the information required for the accreditation UK Engage developed a customer satisfaction survey that covered four key sections – contact, service, products and comparison. Our top score in each section was 100%. Key highlights included a rise of 31 per cent in relation to the design and presentation of election materials on the previous year, in addition all our clients said they would recommend our service. Organisations cannot achieve Customer Service Excellence if their overall score is not above 90 per cent, UK Engage scored 94% which is an excellent score.
UK Engage is continually improving service levels and looking for new and innovative ways to help clients achieve their election and engagement goals. If your organisation would like any further information about electoral services, voting, surveys, scrutineering, adjudication services, member engagement and referendum management:
Call UK Engage on 0161 209 4808 or email firstname.lastname@example.org